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The Virtual Weber Bulletin Board Automatic Temperature Control Systems Stoker - are they in business ???|
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TVWBB Fan |
I would wager that there are at least one or two high school students who are not drug problems who could help Rocks out. Of course, it requires staying on top of the student to be sure... not a talent that John has demonstrated. Oh well. Whatever he does, I hope John figures it out! He has a great product and it would be a shame if it was lost to someone else who had more biz savvy.
Tom |
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TVWBB Member |
Really I hear what you're saying. My real job is with the federal gov't and is entrepreneurially focused. That said, I also do part time work for a small business in my local area and we employ young high school kids. You CAN find good part time help. Heck, I myself worked all through high school and I wasn't a pothead. So I'm not too sympathetic about the "good help is hard to find" issue. John has a great product, period. So does his competitor. If his wife had not stepped up and called me to apprise me of my order status (and big thanks to her BTW), I might've just cancelled my $220 order and bought a complete unit from Guru. So John, if you're reading, I really enjoy using your product. Please get a min wage employee to help you keep the trains running. At around $7.00 per hour, you'd have paid for around a week's worth of help, which would've paid for my potential lost order alone. |
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New Member |
I love the Stoker but am getting really annoyed by the customer service. I received my stoker around 9/15/08, two probes were back ordered. The initial order was received quickly and i spoke to John who was very helpful at the time.
Well it's 9/21/09 and I haven't received the BO probes, although I was charged for them. I've tried calling, faxing, emailing. No response. He may be a nice guy, and may give you great service when he decides to respond but... Come on a year, that's just **** poor. |
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New Member |
Ahh. Called again today. Got him on the phone this time and was told he will ship the probes out, should have them in a few days. I'll believe it when I see it, but I guess better (1 year) late than never huh?
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TVWBB Fan |
I think I hit the jackpot on my last order.
I placed it, and the probes were in my mailbox 3 days later - I never had to call or anything. Of course, I was ordering them because I wanted them for thanksgiving so I wanted to give him a 9 week window :P I think their new shopping cart system might help speed things up, and I might have happened to place the order on a day someone was feeling motivated. |
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TVWBB Gold Member |
Or maybe he found a high school kid who isn't on drugs to help him out LOL.
This message has been edited. Last edited by: LarryR, Baba Booey to you all! WSM (Stoked) * Weber Genesis 1000 * 22 1/2 Performer w/Touch-N-Go * 22 1/2 One Touch Gold * #7 Kamado (Stoked) |
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New Member |
There are definitely improvements on the website. I send an email yesterday about ordering and international shipping ( to The Netherlands ) got a reply this morning with the promise that he would fix it. Later today it was fixed and I could order. Cannot wait for the Stoker to arrive
 1x WSM +Stoker 1x 18"5 OTP 1x Smokey Joe 1x Patton gasser |
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New Member |
I have been trying to get a hold of him for a week. I hope he is still alive and well, and his business is still up and running.
I have left a few voice mails and no return calls. I need to order another clamp to hold the pit probe (I lost mine). Does anyone know another place I can buy one? I still have the pit probe, but I lost the little clamp thing that holds it. Also, I need to download the latest firmware so I can get my Stoker on Twitter. All I am getting is page cannot be displayed on the firmware downloads section of their website. Can someone post it for me to download please? |
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TVWBB Member |
he was alive and well when I finally got through to him about two hours ago. Now may be a good time to try and call. As for the clamp replacement, I seem to remember someone saying they use a potato as a pit probe holder. Anyone that knows the details on this technique feel free to chime in. |
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New Member |
Yeah, I have been using a potato in the mean time. The potato isn't quite as accurate as the clamp though. Probably because the potato has to be heated up so it makes the probe read a cooler temperature until the potato gets up to temp- and on the flipside the potato gets hot so it makes the probe read a hotter temperature when the air is really cooling down.
Dang, I wonder why I can't get a hold of him? I left another voice mail today, and emailed him today too- no response to either of them. |
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TVWBB Fan |
You just have to get him on the phone. Emails and messages get lost in the shuffle.Just remember pacific time zone. My best luck is when I call him in the morning
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New Member |
Jim, pretend you're Dutch
 because I got an instand email reply yesterday.1x WSM +Stoker 1x 18"5 OTP 1x Smokey Joe 1x Patton gasser |
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TVWBB Member |
Get yourself a bottle of wine (one with a real cork). Drink the wine
, drill a hole in the cork and stick the probe thru the hole and wedge the cork in the grate.Steve |
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New Member |
Gave them another shot. Received my new stoker and it works!.
God love the inventor. |
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